Cavco Industries, Inc.

Service Coordinator

Cavco Industries, Inc.  •  Wisconsin (Onsite)  •  1 day ago
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Job Description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Service Coordinators provide logistical and administrative support to customer services representations, service technicians, and service manager to facilitate customer issue tracking, triage, and remediation. This role Works independently executing non-complex specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Enters and tracks service work orders and ensures account information and recorded data is accurate.
  • Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
  • Processes customer orders and monitors and updates customer information.
  • Responds to customer inquiries and requests.
  • Generates reports on open orders to facilitate their completion up to and including invoicing.
  • Interviews customers to obtain information and explain available services.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • May solicit sale of new or additional services or products.
  • May obtain credit records from credit reporting agency.
  • May visit customers' premises to obtain order or resolve customer problems.

MINIMUM QUALIFICATIONS

  • Requires a high school diploma or its equivalent.
  • May be entry level if some experience in the skill.
  • Works under moderate supervision.
Cavco Industries, Inc.

About Cavco Industries, Inc.

At Cavco, a leader in offsite home construction at 31 building lines nationwide, we ignite opportunity through the delivery of innovative, affordable housing. We exist for our employees, our communities and our stakeholders. We look for innovative ways to take on the affordable housing crisis to help real people find, fund and protect their homes providing stability and opportunity. Employing 6000+ smart, talented and dedicated people across the country, we are proud to build and provide affordable homes.

Investing in our employees and their futures is a key component of who Cavco is. Our continued growth provides our employees the opportunity to learn and grow with the company. We have invested in skills training as well as employee and leadership development. We are committed to providing internal opportunities and have been rewarded by the loyalty of some of the best experts in the business.

Founded in 1965, Cavco is a leading designer and builder of factory-built structures including manufactured homes, modular homes, commercial buildings, park model RVs and vacation cabins. The company employs approximately 7,000 people and operates 31 homebuilding production lines. Our insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners, and our finance subsidiary, CountryPlace Mortgage, who seek the opportunity to help build a future focused on helping people achieve the life-changing dream of home ownership. In order to build homes for the customers we serve, we have to start at home with a workforce as diverse and empowered as our customers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence and qualifications.

Cavco | Where Exceptional Meets Affordable

Industry
Construction & Skilled Trades
Company Size
501-1,000 employees
Headquarters
Phoenix, AZ
Year Founded
1965
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