Job Description

Service Coordinator

Salary: £33,000 per annum

Location: North Wales – Flintshire, Conway, Denbighshire, Gwynedd

Contract/Hours: Temporary contract until March 2027 / Full Time - 37 hours per week

Closing date for applications is midnight of Sunday 16th August and Interviews scheduled for 20th/21st August.

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

The Service Coordinator will lead the planning, coordination, and quality assurance of structured StepED interventions delivered to small groups of young people in school settings across North Wales.

You’ll work closely with schools, practitioners, and partner agencies to ensure programmes support young people to re‑engage with learning, improve attendance, develop positive relationships, and build the confidence and skills they need to thrive.

As a Service Coordinator, your role includes monitoring programme delivery and outcomes, supporting staff, strengthening relationships with educational settings, and identifying opportunities for growth and improvement. You’ll ensure interventions remain responsive to young people’s needs, aligned with best practice, and contribute to positive educational, social, and wellbeing outcomes.

About the Service

Action for Children has been awarded funding through the Serious Violence Duty to deliver our school‑based intervention programme, StepED, across North Wales.

StepED provides early, targeted support to young people aged 10–18 who may be at risk of disengaging from education, vulnerable to criminal exploitation, or experiencing negative influences in school or their wider community. Through tailored interventions, we help young people build confidence, resilience, and stronger connections with learning.

We work closely with Local Authorities, North Wales Police, schools, and other education partners to identify young people early and reduce both the risk and impact of criminal exploitation. At the heart of the service is a belief in every young person’s potential. We aim to help them feel safe, valued, and empowered to make positive choices and achieve better outcomes in education and life.

What you do could make a difference

As a Service Coordinator, you’ll;

• Lead and coordinate services for vulnerable young people across North Wales, working closely with Local Authorities, Youth Justice Services, North Wales Police, schools, and other partners.
• Oversee the planning, delivery, and evaluation of group programmes for young people at risk of disengaging from education, providing guidance and support to practitioners.
• Build strong multi‑agency partnerships to ensure joined‑up, effective support for young people and their families.
• Monitor programme quality and impact, using data and feedback to drive improvement and ensure safeguarding and best practice standards.
• Develop creative approaches that strengthen young people’s resilience, life skills, confidence, employability, and ability to make positive choices.
• Champion young people’s voices and maintain high‑quality case management and reporting to demonstrate progress and shape future service development.

Let's talk about you.

• Strong leadership, coordination, and organisational skills.
• Effective communication with young people, families, and professionals.
• Confident facilitating groups and supporting staff performance.
• Skilled in evidence gathering, reporting, and analysis.
• Knowledgeable in safeguarding, risk assessment, and professional boundaries.
• Flexible, reflective team player committed to young people’s wellbeing and continuous improvement.
• To hold or to be willing to work towards a qualification relevant to the work or experience and ongoing professional development.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

Contact: Laura McCarthy at recruitmentservices@actionforchildren.org.uk quoting reference 13510

Diversity, equality and inclusion

We work hard to create an inclusive environment. One where individuality is celebrated and where everyone feels valued and supported. Because when we come together, with skills like yours, we’re capable of amazing things.

We actively encourage applications from people with Black, Asian and Minority Ethnic backgrounds and people with a disability, as these groups are under-represented within Action for Children.

Want to get to know Action for Children better?

Action for Children Employee Benefits

AfC Commitment Statement

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Please note we are unable to offer visa sponsorship for this role.