- Independent process and support of national projects and customer orders
- Generate service-required documents, such as quotations, service orders, confirmations, and daily reports
- Provide Service supports, including parts ordering, invoice and payment tracking, service job dispatching, and RMA parts returns
- Providing troubleshooting assistance for customer orders, account status and relevant problems
- Collaborate with global and cross-functional teams.
- Respond to customer inquiries via email, text messages, and phone calls.
- fulfill necessary administrative work including filing reports or presenting service team with necessary documents
- Take proactive action to resolve outstanding issues
Education
- Bachelor or Master degrees
Experience
- With sales administration/operation/ order fulfilment process experience
Other skills
- Good written and spoken English skills
- Knowledge/skills: Customer Service, Data Management & Reporting
- Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
- Good communication skills cross functions and regions
- Knowledge on SAP and logistics; semiconductor experience
Your ZEISS Recruiting Team
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024).
With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.
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Imprint: http://zeiss.com/publisher
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