Job Description

Service Coordinator – Built for Organization, Urgency & Customer Service

Material Handling Inc. (MHI) is seeking a Service Coordinator who thrives in a fast-paced environment where organization, communication, and execution are critical to success.

Why MHI

At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our Service Coordinators play a vital role in keeping our technicians productive, our customers informed, and our service operations running efficiently.

We provide an environment where dependable, organized professionals can build rewarding careers while making a direct impact on our customers and our team.

Our culture is built on hard work, integrity, continuous improvement, and doing what others won't—all while taking care of the customer.

Are you...

• A highly organized individual who enjoys keeping multiple moving pieces on track?
• Someone who thrives in a fast-paced environment where priorities change throughout the day?
• A strong communicator who enjoys supporting customers, technicians, and internal teams?
• Detail-oriented with the ability to maintain accuracy while juggling multiple responsibilities?
• A dependable professional who follows through and takes ownership of your work?
• Someone who enjoys solving problems and keeping operations running smoothly?

If so, this may be the perfect role for you.

If not, that's okay—but this role likely isn't the right fit.

Next Step:

Complete the Culture Index Survey

Required for consideration for this position:

https://surveys.cultureindex.com/s/yYvbQBY81G/124884?ct=1783954753062

Requirements

What You'll Do

• Coordinate incoming service requests and dispatch technicians to customer locations.
• Schedule and prioritize service work to maximize technician productivity and customer satisfaction.
• Maintain daily technician activity records, labor entries, and service documentation.
• Process purchase orders and manage subcontracted service work.
• Create and maintain user accounts within Tinnacity and process internal purchase orders.
• Follow up on quoted repair work to support customer approvals and service completion.
• Process and manage warranty claims accurately and efficiently.
• Review Tinnacity errors, research discrepancies, and take corrective action.
• Communicate proactively with customers regarding scheduling, service updates, and repair status.
• Work closely with Service Managers, technicians, Parts, and other departments to ensure exceptional customer service.
• Maintain accurate records and ensure service information is current within company systems.

Expected Outcomes (KPIs)

• Coordinate technician schedules to maximize productivity and customer responsiveness.
• Maintain accurate labor, service, warranty, and purchasing records.
• Respond to customer and internal requests within the same business day whenever possible.
• Minimize scheduling conflicts and dispatch delays.
• Ensure timely follow-up on outstanding repair quotes and open service items.
• Support high customer satisfaction through proactive communication and efficient service coordination.
• Maintain accurate data within Tinnacity and other service management systems.

Background & Experience

• High school diploma, GED, or technical school graduate preferred.
• Previous experience in a service coordination, dispatch, customer service, or administrative role preferred.
• Experience using service scheduling or dispatch software is highly preferred.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
• Excellent verbal and written communication skills.
• Strong math and computer skills with attention to detail.
• Experience within industrial equipment, material handling, heavy equipment, construction, automotive, or a service-based industry is a plus, but not required.

Material Handling Inc.'s Commitment to You

A family-owned and operated company that prioritizes the well-being and success of our employees.

• Health Insurance – Three plan options
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Company-Paid Life Insurance
• Additional Life Insurance Options
• Short & Long-Term Disability
• 401(k) with Employer Match
• Paid Time Off

Material Handling Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to any legally protected status.