Job Description

The Service Coordinator is responsible for the planning, coordination, and administration of all service works across Cooling Towers Ireland. This role plays a critical part in ensuring that projects are efficiently scheduled, compliant with health and safety requirements, and fully resourced to meet customer and operational needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Scheduling & Operations

• Plan and schedule all service and maintenance works across multiple sites
• Coordinate with internal teams to allocate labour and resources effectively
• Liaise with customers to confirm work dates, access requirements and timelines
• Ensure all works are delivered on schedule and in line with customer expectations

Site Coordination & Compliance

• Organise site inductions and ensure all personnel are compliant before attending site
• Provide crews’ details and documentation required for client safety systems and portals
• Support site teams with logistics, access, and documentation requirements

Health & Safety Management

• Manage and maintain the company’s online Health & Safety portal
• Ensure all certifications, training records, and compliance documents are up to date
• Organise and track health & safety training for employees and management
• Ensure adherence to all company and client-specific H&S requirements

Equipment & Logistics

• Arrange hire of equipment (e.g. cranes, scaffolding, access equipment) as required for projects
• Coordinate delivery schedules and ensure all required equipment is available on site

Administration

• Maintain accurate records of scheduled works, personnel, and compliance documentation
• Support service reporting, job tracking, and general administrative duties
• Communicate effectively with internal teams, suppliers, and clients

KNOWLEDGE, SKILLS & ABILITIES

• Strong organisational and scheduling skills
• Experience in service coordination, operations, or administrative role
• Good understanding of health & safety requirements (construction/industrial preferred)
• Ability to manage multiple priorities and work in a fast-paced environment
• Excellent communication and stakeholder management skills
• Proficiency in MS Office and online systems/portals

Additional Requirements

• Willingness to visit sites when required
• Full driving license (preferred)
• Experience in mechanical/services/construction industry an advantage