Service Coordinator
Renewal by Andersen - Indianapolis, IN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. You will also work directly with our operations leadership team to learn and grow in your knowledge of doors and windows. We're looking for someone with a strong personality and exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers. All characteristics for this role will include, but are not limited to, the following:
Primary Responsibilities:
- Collaborate with our field operations team to gain information and knowledge about how each customer issue should be handled.
- Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests.
- Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
- Address customer concerns and work to resolve any issues they may be experiencing.
- Manage and maintain voicemails, emails, escalated customers, and reviews.
- Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.
- Communicate with the operations team in the field on current customer issues.
Qualifications:
- Must have customer service experience and solving customer issues
- Excellent verbal and written communication skills
- Comfortable utilizing a CRM system and Microsoft Office
Compensation and Benefits:
- $21/hourly
- Full insurance package, including medical, dental, vision, and life insurance.
- 401(K) with company match percentage.
- Student loan repayment program and student tuition reimbursement program.
- Employee perks discount program.
- PTO, paid holidays, and floating holidays!
Schedule:
- Onsite at our location in Indianapolis, IN
- Monday-Friday; 8am-5pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
#LI-KH1
SMS terms: Windows, LLC offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
