Job Description

As a remote Service Coordinator, you will play a key role in ensuring clients receive timely and effective support. This position involves assessing client needs, connecting them with appropriate resources, and maintaining accurate databases to streamline service delivery. You’ll act as the primary point of contact for inquiries, build strong relationships with service providers, and continuously expand available resources to eliminate service gaps.

Why join us:

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

What you'll do:

• Assess customer needs and connect them with the appropriate services or locations.
• Maintain accurate records, including customer information, service needs, and provider resources.
• Build and sustain strong relationships with customers and service providers.
• Expand and update the directory of resources to ensure complete service coverage.
• Follow up with customers to ensure ongoing needs are met and issues are resolved.
• Handle incoming calls and email inquiries in a professional, timely manner.
• Perform additional duties as assigned to support daily operations.

What you bring:

• 1–3 years of industry or customer service experience.
• Prior administrative experience preferred.
• Proficiency with Microsoft Office, including Word and Excel.
• Strong customer service, communication, and relationship building skills.
• Effective critical thinking, problem solving, and organizational abilities.
• Ability to multitask, prioritize, and meet deadlines in a fast paced environment.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

The hourly rate for this position is $20.00 - $24.00 per hour.
Please note the compensation information shown above is a general guideline only. Pay rate is based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.comto let us know how we can enhance your experience.