Job Description

Cleaver Brooks Sales and Service is looking for a Service Coordinator to join our team in Des Moines, IA. The Service Coordinator will be the liaison between various departments and provide support to the Des Moines Service Manager in administrative and warehouse tasks.

Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!

Job Location: Des Moines, IA

Essential functions:

• Write requisitions for parts on service jobs where applicable
• Issue purchase orders for non inventory/non Cleaver-Brooks parts and supplies
• Get forecasted jobs on to Manpower Schedule for placement
• Manage daily reports with oversight from Service Manager or Ops Manager
• Special projects/reports per Ops Manager request
• Time entry
• Payroll processing
• Set up safety training for annual and on site needs
• Per diem requests
• Notify Warehouse of what material needs to be pulled and placed in the Designated WIP area
• Communicate with customers on upcoming work or potential delays or schedule pushes
• Tool cage responsibility (sign out/in sheets)
• Answer phones, take messages, service calls and/or direct calls
• General office/administrative duties
• Assist in pulling inventory parts via pick ticket
• Assist in pulling inventory parts for service team and customers
• Assist in placing inventory stock orders
• Assist in shipping/receiving
• Assist in inventory cycle counts
• All other duties as assigned

Basic Requirements:

Education: A High School diploma or equivalent is mandatory.

Experience: 3+ years experience in administrative positions (time entry/payroll, data entry, requisitions/PO’s, etc.) Customer service is essential to position. Organization is a key skill needed. Computer competency including Outlook, Word, Excel required. Basic understanding of HVAC industry terminology a plus. This position requires at least three years’ experience in a similar industrial/technical position.

Working Conditions and Hazards:

Typical office environment.

Benefits of being a Cleaver-Brooks Sales & Service Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.