Job Description

G&W Equipment is hiring an experienced Service Coordinator to support our Charleston, SC branch. This person will be responsible for working with customers over the phone, and coordinating repair work with our Field Service Technicians and parts department.

The Service Coordinator position at G&W includes but is not limited to the following items:

• Dispatch incoming service calls
• Enter service labor hours
• Open and close service work orders
• Quote and schedule delivery of equipment with customers and internal departments
• Schedule transportation of equipment between branches
• Responsible for tracking and billing of rental equipment
• Responsible for billing of internal and external transportation costs

Job Requirements

• Minimum of 2+ years’ experience working in a dispatching, fast paced, customer service position
• Material handling industry experience preferred
• Working knowledge of Microsoft office products
• Ability to multi-task in a fast-paced environment
• Self-starter who can work independently or with a team of like associates
• Excellent communication skills
• Able to process paperwork associated with service work, rental contracts, and transportation.
• Able to effectively manage time
• Drug screen / criminal background check