Job Description

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Compensation

$17 - $18/hour based on experience + bonus opportunities tied to team performance

Schedule Options:
We are currently hiring for the following schedule:

Friday–Sunday: 11:00 AM – 11:00 PM

Please note: Candidates will be asked to select one of the above schedules during the screening process.

We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customers—ensuring efficient scheduling and a smooth customer experience.

This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.

This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.

What Success Looks Like (First 90 Days)

Learns systems and scheduling workflows quickly
Manages multiple jobs per day with accuracy
Communicates effectively with technicians and customers
Stays calm under pressure and adapts to changes
Demonstrates strong multitasking and prioritization

Key Responsibilities

Schedule and coordinate technicians across multiple locations
Assign jobs based on urgency, scope, and skill set
Communicate with customers and technicians throughout each job
Adjust schedules in real time for changes and emergencies
Manage jobs from start to finish, sometimes involving multiple technicians
Maintain accurate notes in all databases
Ensure technicians are prepared before arrival

How You’ll Be Measured

Speed and quality of communication
Ability to manage jobs from start to finish
Effective prioritization
Understanding of revenue-driving calls
Reliability and professionalism

What We’re Looking For

Strong communication skills
Ability to multitask in a fast-paced environment
Organized and detail-oriented
Tech-savvy with strong typing skills
Positive, team-first attitude

Great backgrounds include:
Customer service, call center, or high-volume coordination

Entry-level candidates welcome with the right mindset.

Work Environment

Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.

Challenges

Managing schedules across multiple locations
Handling frustrated customers and technicians
Balancing phone and digital communication

Growth

Strong performers can quickly take on more responsibility and grow within the company.

Not a Fit If You

Struggle with multitasking or pressure
Have poor communication skills
Are unreliable or negative

Compensation: $17.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Join the Mister Sparky Team!

Mister Sparky, what it means to be ELITE!

At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

About Mister Sparky Electric

Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors. Many had established businesses before they made the decision to convert. Mister Sparky® is a brand leader that’s ranked # 1 in Entrepreneur magazine’s Franchise 500 electrical services (2014 - 2017, 2019).

It’s easy to see we’re doing something different to help our franchisee owners achieve their goals.

We are not your typical franchise. Our operating model offers you a proven system for success and achieving the next business goal you've set for yourself.

When you come onboard with us, you’ll realize:

- You can do so much more for your customers, your employees and yourself.

- Contractors who qualify may receive financial support to help in the transition.

- You’ll still retain 100% ownership of your company!

Each of our franchisees is experienced, talented, and uniquely qualified to be included in our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. Start the conversation today.

Mister Sparky® Electric is part of the franchise brands of Clockwork Inc., and the Authority Brands family.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Phoenix, Arizona

Year Founded

1996

Website

mistersparky.com

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