Your key responsibilities
For your customer portfolio, you are responsible for the coordination and organisation of their Customer Care.
You organise the operational follow-up of incoming issues or improvements and coordinate the planning to effectively resolve them, while always keeping close attention to the agreed budgets.
You are responsible for the escalations of your clients and work with your peers to resolve issues.
You are in close contact with your customers, understand their strategy to support them with their roadmap content definition.
You take part in discussing and implementing new service delivery strategies to improve the overall customer experience.
Skills for success
You have your residence in Belgium and speak fluent Dutch and English. French is a plus.
You have 2-5 years of experience with implementing or managing software packages, either as a consultant, project manager, or service delivery manager.
You have a strong affinity with IT and master 1 or more key business domains like Finance, Logistics, and/or Manufacturing.
Knowledge or experience with CRM and/or ERP applications is a plus.
Other qualities: eye for detail, strong focus on customer centricity
Excellent communicator.
You put your client first and travel between your home office, work office, and customer when needed.
What do we offer
Top of market salary package (company car, insurances, meal vouchers, bonus, net allowances, ...)
Flexibility in a hybrid working environment where you can work from our various locations.
Tailor-made training courses to support your professional development.
Challenging projects, top colleagues, and fun company events.
A growing, financially healthy, and international organization with a focus on product development in Microsoft Dynamics.
NORRIQ digitaliserer jeres processer og styrker jeres forretning. Det gør vi ved at implementere Business Central ERP og Perfion PIM-system, opsætte og integrere jeres eHandelsløsning samt føje Power BI/TARGIT BI til toppen.
Siden starten i 2007 har det været vores ambition at skabe en virksomhed, der matcher de behov, vi ser hos vores kunder. Vi vil være et rådgivningshus med tekniske eksperter, der tager ansvar for digitalisering i hele værdikæden.
Derfor er vi organiserede omkring jeres virksomheds behov.
NORRIQs spidskompetencer favner ERP, CRM, Business Intelligence, AI. Product Information Management samt integrerede B2B-webshops.
Du behøver derfor ikke andre partnere end NORRIQ til at digitalisere din forretning.
NORRIQ er vokset til en international virksomhed med 7 kontorer i 2 lande og vi implementeringer løsninger i hele Europa.
Vi beskæftiger knap 200 dygtige medarbejdere, der alle er drevet af en passion om at indfri virksomheders forretningspotentiale gennem teknologi og digital transformation.
NORRIQ er også et softwareudviklingshus. Vi har udviklet en lang række standard-løsninger, der gør det hurtigere, sikrere og meget mere økonomisk at hjælpe vores kunder videre på deres digitale eventyr.
