Manchester – Tyco Park | Full-Time | Onsite
The Service Coordinator role is responsible for coordinating service field operations for large direct customers and key strategic accounts. This position ensures service requests are handled efficiently, technicians are dispatched promptly for urgent break‑fix issues, and service delivery meets customer and business expectations.
This is a fast‑paced coordination role requiring strong organisation, communication, and customer focus.
• Competitive Salary: Reflecting your skills and experience
• Bonus Scheme: Role-related and achievable
• Generous Leave: 25 days annual leave + bank holidays
• Holiday Purchase Scheme: Buy up to 10 additional days
• Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee Assistance Programme
o Employee referral scheme
• Career Development: Opportunities to grow within Johnson Controls
• Free Onsite Parking
• Employee Discounts: High street brands, cycle-to-work, and JCI products
• Coordinate service field operations for large direct clients and strategic accounts
• Handle inbound service requests and prioritise urgent break‑fix activities
• Dispatch field technicians efficiently to meet customer needs
• Support O&M field labour activities when required
• Ensure service activities are recorded accurately and completed within SLA
• Strong organisational and coordination skills
• Customer‑focused mindset with good communication skills
• Ability to manage multiple service requests in a fast‑paced environment
• University degree with a minimum of 1 year relevant experience
#LI-MS2
#LI-Onsite
At Johnson Controls, we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering.
Today, Johnson Controls offers the world`s largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry.
Visit www.johnsoncontrols.com for more information.
