Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
The Service Coordinator plays a key role in supporting day-to-day service operations by ensuring accurate administrative processes, effective coordination, and timely follow-ups. This role is responsible for maintaining service records, managing customer requests, and facilitating communication between internal teams and external stakeholders. Success in this position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Essential Functions
Maintain and update install base records, including new installations, decommissioned devices, and service contract information
Manage service inventory, ensuring accurate tracking and timely updates of inventory movements
Scan and upload service reports to the company’s shared drive, and update preventive maintenance records
Handle customer service requests, including call management and monitoring of the TSG inbox
Provide backup support for CCR submissions and related coordination
Coordinate ExpertCare requests, including intake, delivery, and closure tracking
Prepare quotations and follow up with customers as needed
Support Accounts Receivable follow-ups and liaise with relevant stakeholders
Perform other administrative duties to support daily service operations
Required/Preferred Education and Experience
Minimum Diploma in Business Administration or a relevant technical field
At least 3 years of relevant working experience in service coordination, customer service, or administrative support
Strong organizational skills with attention to detail
Good communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Proficiency in Microsoft Office applications
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care.
The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.
