Job Description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Fond du Lac, WI

How you will contribute:

As a Service Coordinator, you will be able to demonstrate high attention to detail while managing fire alarm monitoring customers with setup, communications with regional offices, customers, technicians, and more. You will also enter and update customer information into our data management software and portals as well as facilitate communication between Ahern and our customers. Other aspects of this role will be assisting and troubleshooting issues with technicians, reviewing invoices, and acting as the overall Subject Matter Expert. Strong data entry and formatting skills, focus on quality control of data input, and attention to detail is essential as you support our many offices. If you are highly organized and enjoy multi-tasking responsibilities, this is the opportunity for you.

What you need to qualify:

Ideal candidate will have 1-3 years of experience working in an office or service admin-type position. Those that will excel in this role at Ahern will have excellent customer service skills, strong keyboarding accuracy, and the ability to thrive in a fast pace work environment. Being proficient in Microsoft Office, Excel, and technically inclined to learn industry-specific software will be essential. If you are ready to demonstrate this expertise, please apply.

What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.