Job Description

The Service Coordinator at Moduline Homes is responsible for managing and coordinating service, warranty, and repair activities for modular homes. This role serves as a primary point of contact between homeowners, vendors, service technicians, and internal teams to ensure timely, efficient, and high quality resolution of service requests. The ideal candidate is highly organized, customer-focused, and experienced in construction or housing-related service coordination.

RESPONSIBILITIES

• Serve as the main point of contact for homeowners regarding service and warranty requests
• Receive, document, and track service calls, warranty claims, and repair requests
• Schedule and coordinate service technicians, subcontractors, and vendors

• Communicate clearly with customers regarding timelines, expectations, and resolutions
• Review warranty coverage and determine eligibility of service requests
• Maintain accurate service records, work orders, and documentation
• Coordinate with production, sales, and installation teams to resolve issues efficiently
• Order and track materials or parts required for service work
• Ensure all service work meets Moduline Homes' quality standards and safety requirements
• Follow up after service completion to ensure customer satisfaction
• Assist with reporting, service metrics, and continuous improvement initiatives

QUALIFICATIONS

• High school diploma or equivalent required; associate degree or construction-related training preferred
• 2+ years of experience in service coordination, customer service, warranty administration, or construction-related roles
• Knowledge of modular homes, residential construction, or manufactured housing preferred
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to manage multiple projects and priorities simultaneously
• Proficiency with Microsoft Office and service management software Strong problem-solving skills and attention to detail