Job Description

Exciting Career Opportunity as a Service Controller at Linde Material Handling.

Are you ready to play a key role in delivering exceptional customer service? At Linde Material Handling, we’re looking for a Service Controller to join our team in West Bromwich. This is a pivotal position where you’ll manage daily customer contact for breakdown coordination and oversee a team of field-based service engineers—ensuring we provide first-class on-site service and continuously improve our customer experience.

About the Role
We are looking for a skilled Service Coordinator to join our dynamic team. In this role, you will:
• Present a professional company customer facing image, maintaining excellent customer contact and call-handling standards and building effective customer and colleague relationships
• Manage and control the despatch of engineers to Breakdown/TOA jobs as required keeping the customer informed at all stages, providing proactive clear and effective communication to customers regarding TOA’s, breakdowns and planned services
• Support your engineering team to deliver outstanding service to internal and external customers.
• Proactively control service planning, maintaining accurate planning master data
• Arrange and plan work arising from Thorough Examinations and Service
• Deal with any invoice queries in a timely manner, in conjunction with the Regional Service Managers
• Arrange third party jobs as required through approved suppliers
• Ensure time sheet data is accurate and up to date
• Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion of jobs

We offer:

At Linde Material Handling, we believe in rewarding our people. Your package will include:

• Competitive salary
• 25 days annual leave plus statutory bank holidays
• Additional holiday entitlement for long service milestones
• Company pension scheme (6% employer contribution, minimum 4% employee contribution)
• Access to discounts from major UK brands
• “Recommend a Friend” bonus scheme
• Eligibility for Employee Incentive Schemes
• Laptop and phone provided

Tasks and Qualifications:

We’re interested in candidates with experience in:

• Customer Service Expertise: Experience in a fast-paced environment with strong call-handling skills
• Communication Skills: Confident, professional, and pleasant telephone manner. Able to communicate at all levels, internally and externally, via telephone, email or face to face
• Organisational Ability: Exceptional prioritisation and decision-making skills
• Team Player: Flexible, committed, and self-driven
• Technical Skills: Proficient in IT systems, especially Excel (SAP knowledge is an advantage)
• Strong Time Management and Attention to Detail, with the ability to work under pressure and meet deadlines.
• Engineer planning experience (desired but not essential)

Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed.

Our Commitment to Inclusion

Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.

If you require adjustments during the application or interview process, please let us know.

Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.

Ready to join us? Apply today!