Job Description

Service Contracts Internship

MSC USA - Charleston

Key Responsibilities:

Checks the accuracy of the work performed by the Shared Service Center team which handles the data entry for the processing of the service contracts. Identifies, records, and corrects any errors found.

Reviews and uploads the service contract documents in the electronic platform and follows up with the signing parties.

KEY RESPONSIBILITIES & DUTIES

• Audits the amendments and the service contract processing performed by the Shared Service Center team which handles the TMS data entry for contracts & rate appendix formatting.
• Ensures that all entries in TMS are accurate and up to date.
• Corrects the errors identified at various stages of checking and approval (e.g. mandatory charge omissions).
• Records and properly categorizes all errors corrected and identified.
• Requests the necessary signatures from Geneva HQ.
• Uploads the signature pages of the service contracts in the electronic signature platform.
• Follows up with customers to obtain the signatures. Responds to customers’ questions about using the electronic signature platform.
• Seeks input from internal departments (e.g. Trades) for specific customer complaints.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Presence required on‑site 5 days per week
• Performs other duties, as necessary.

QUALIFICATIONS

REQUIREMENTS

REQUIRED SKILLS, EXPERIENCE, EDUCATION

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: Advanced
• Communication skills: Intermediate
• Dependability: Advanced
• Time management: Intermediate
• Proactivity: Fundamental
• Problem solving: Fundamental
• Prioritization: Intermediate
• Team player: Advanced
• English: Advanced
• Knowledge of MS Excel with the ability to learn new software

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

This role requires working on-site in the office for five days a
week, from Monday to Friday. There is no option for fully remote or hybrid work
in this role, unless required off-site duties are being performed.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in
Geneva, Switzerland, is a global leader in transportation and logistics,
privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s
leading container shipping lines, MSC has 675 offices across 155 countries
worldwide, with the MSC Group employing over 200,000 people. The company has
evolved from a one vessel operation into a globally respected business with a
fleet of 800 vessels that provides timely delivery of goods and services to
customers of all industries and sizes. With access to an integrated network of road, rail,
air, and sea transport resources which stretches across the globe, the company
prides itself on delivering global service with local knowledge. MSC’s shipping
line sails on 300 trade routes and calls at 520 ports, carrying some 22.5
million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.