Job Description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities:

Checks the accuracy of the work performed by the Shared Service Center team which handles the data entry for the processing of the service contracts. Identifies, records, and corrects any errors found. Reviews and uploads the service contract documents in the electronic platform and follows up with the signing parties. Audits the amendments and the service contract processing performed by the Shared Service Center team which handles the TMS data entry for contracts & rate appendix formatting.Ensures that all entries in TMS are accurate and up to date.Corrects the errors identified at various stages of checking and approval (e.g. mandatory charge omissions).Records and properly categorizes all errors corrected and identified.Requests the necessary signatures from Geneva HQ.Uploads the signature pages of the service contracts in the electronic signature platform.Follows up with customers to obtain the signatures. Responds to customers’ questions about using the electronic signature platform.Seeks input from internal departments (e.g. Trades) for specific customer complaints.Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary. Presence required on‑site 5 days per weekPerforms other duties, as necessary.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)Attention to detail: AdvancedCommunication skills: IntermediateDependability: AdvancedTime management: IntermediateProactivity: FundamentalProblem solving: FundamentalPrioritization: IntermediateTeam player: AdvancedEnglish: AdvancedKnowledge of MS Excel with the ability to learn new softwarePHYSICAL DEMANDSProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at a timeMust be able to commute to the designated office locationPresence required on‑site 5 days per weekWORK AUTHORIZATIONAuthorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.