As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Under limited supervision, provides service agreement support by drafting proposals, negotiating, and finalizing contracts and preparing other documents as necessary. This skilled position is customer-facing, and issues faced may be complex in nature where considerable judgment, analysis and initiative are required in resolving problems and making recommendations.
ESSENTIAL FUNCTIONS
Proactively monitor reports to prepare and send accurate equipment service agreement proposals directly to customers.
Monitor existing contract lifecycles and prepare renewal service agreements timely.
Responds to customer, Technical Service Representatives and Account Executives requests for service agreement proposals and other supporting documents.
Has routine and ongoing contact with customers, Technical Service Representatives and Account Executives, including following up on outstanding proposals to finalize the service agreements timely and increase service revenue.
Work with team to achieve service contract sales revenue targets.
Reviews with customer any agreement language revisions requested and accepts or rejects those changes with comments. This may be done independently by following department language change guidelines, or by working with the department manager and/or legal.
Professionally responds to a high volume of calls and emails from internal and external customers.
Ensures contract review is done for all service agreement purchases orders. Send finalized service agreements with purchase order acknowledgment emails.
Confirms all future billings are established correctly in the business system.
Sets up and maintains all service contract records in the business systems.
Develops and maintains detailed knowledge of company products to effectively respond to customer’s service agreement requests.
Work with Customer Service, Credit and other Departments as needed to support order processing and other inquiries.
Other projects as assigned.
QUALIFICATIONS
Education
Bachelor's degree in business or other related field.
Experience
Two years relevant experience or, in lieu of a degree, six or more years relevant experience
Contract administration experience preferred
Inside Sales and/or Customer Service experience
Knowledge, Skills, and Abilities
Proficient in contract administration, including having or obtaining an understanding of contract law and terminology.
Demonstrated ability for attention to detail.
Intermediate to Advanced Excel skills.
Demonstrated skill and proficiency with mathematics, basic statistics, and deductive reasoning.
Written and oral communication skills.
Excellent interpersonal skills and the ability to work effectively and comfortably with all levels within the business organization as well as with partners and customers.
Ability to work independently plus demonstrate skilled team-oriented behavior.
Willingness to take ownership and accept responsibility for actions and decisions.
Skilled in various computer programs, SAP experience preferred.
Ability to solve complex problems and outline solutions clearly.
Big picture focus relative to contract issues.
Ability to perform effectively under pressure.
Sit 80% Stand/Walk 20%.
Repetitive use on computer.
Oral Comprehension.
Written Comprehension.
Memorization.
Pay Transparency: A reasonable estimate of the annual base salary for this position is $60,000-$75,000 + discretionary annual bonus. Pay ranges may vary by location.
Employee benefits include:
Health benefits – Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
LivaNova PLC is a global medical technology company built on 50+ years of experience and a Vision to change the trajectory of lives for a new day. Our Mission is to create ingenious medical solutions that ignite patient turnarounds.
At LivaNova, we understand the importance of bringing both clinical and economic value to our customers. We are a strong, market-leading medical technology and services company, offering a diverse product portfolio and global reach.
LivaNova is listed on the Nasdaq stock exchange under the ticker symbol “LIVN.” LivaNova has approximately 3,000 employees worldwide. We are headquartered in London (UK) and maintain a presence in more than 100 countries.
As a worldwide leader in cardiopulmonary and neuromodulation, we don’t just treat conditions—we aspire to alter the course of lives. So from patients seeking answers to impossible situations to clinicians striving to do their best work to employees finding a place where they can change the world—
Welcome to LivaNova. Welcome to your new life.
