Discovery Limited

Service Consultant

Discovery Limited  •  Guadeloupe, GP (Onsite)  •  5 hours ago
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Job Description

Job Title: Service Consultant

Key Purpose

Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

  • Answering inbound calls timeously
  • Dealing with predominantly telephonic and occasionally email queries
  • Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
  • Submitting of reports to brokers
  • Review and recommend improvements to existing processes
  • Implement and maintain internal controls to ensure best practice
  • Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

  • Perform a variety of administrative responsibilities
  • Ability to multi-task and attention to detail is vital
  • Ensure that delegated tasks are performed within proper time frames
  • Prioritise workload and address any immediate issues as and when they arise
  • Effective communication at all levels within the organisation (written and telephonic)
  • Client centric servicing and positive problem solving approach
  • Excellent time management
  • Deadline conscious and able to work under immense pressure
  • Work independently, but open to team work when necessary
  • Takes responsibility for actions and projects
  • Upholds ethics, values and demonstrates integrity
  • Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

Essential:

  • Matric Certificate
  • 1 year Call centre experience within a financial service industry

Advantageous:

  • 1 year Call centre experience dealing with brokers
  • 1 year experience with Discovery Life products
  • Post-graduate degree or equivalent

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Limited

About Discovery Limited

Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.

Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.

Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.

Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.

With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
1992
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