Discovery Limited

Service Consultant

Discovery Limited  •  Gqeberha, ZA (Onsite)  •  6 hours ago
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Job Description

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA
Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, servicing & operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

Key Purpose

  • To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA.

Key Outputs

The successful candidate for this position will be responsible for but not limited to:

  • Providing product information and handling financial queries
  • Answering inbound calls timeously
  • Dealing with all queries through to resolution
  • Maintaining accurate details of all queries
  • Actively displaying the Discovery Service Standards
  • Dealing with all queries through to resolution
  • Administration functions
  • Policy changes to the product
  • Working on Discovery Systems

Key attributes and skills

  • Self motivated and pro-active
  • Team player
  • Assertiveness and the ability to adapt to change
  • Able to prioritise and work under pressure
  • Very organised, positive, and service orientated
  • Professional at all times
  • Attention to detail
  • Use listening skills to identify problems
  • Receptive to clients complaints and queries

Qualifications & Experience

  • Matric
  • A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education
  • Minimum 1 years call centre experience
  • Excellent communication skills
  • Proficiency in English
  • MS Office
  • FAIS accreditation highly advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Limited

About Discovery Limited

Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.

Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.

Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.

Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.

With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
1992
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