Job Description

Waverley BMW, part of the award-winning, family-owned Jowett Motor Group, is looking for a Service Concierge who knows how to deliver a premium customer experience from the moment a customer arrives through to vehicle handover.

If you’re customer-focused, organised, and enjoy being the first point of contact in a fast-paced service environment, this role is for you. As a Service Concierge, you’ll play a key role in welcoming customers, coordinating their service journey, keeping them informed throughout the process, and ensuring every interaction reflects the high standards of the BMW brand.

If you take pride in delivering exceptional service and creating a seamless experience for customers, we’d love to hear from you.

Why Jowett Motor Group

We back our people properly. Here’s what that looks like:

• Competitive base salary.
• Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary.
• Ongoing training and development (online and face-to-face) with real internal career pathways.
• Recognition and team events (BBQs, birthdays, group Christmas party).
• Retailer discounts across major brands.
• Employee Assistance Program (EAP).
• A genuine commitment to supporting women in automotive through our Women in Automotive partnership.
• Leaders who set clear expectations, back you, and want you to succeed.

About the role

As a Service Concierge, you’ll support the service team by welcoming customers, coordinating appointments, and ensuring a smooth and positive service experience from arrival through to completion.

Key responsibilities

• Welcome and manage all service customers as they arrive.
• Address queries and provide assistance, or direction in a courteous and professional manner.
• Liaise with Service Advisors and workshop staff to communicate customer needs, requirements or updates.
• Answer incoming calls, provide information to assist, or refer them to an appropriate contact, either within the business or elsewhere.
• Administrative support as required.
• Ensuring all customers receive the highest standard of service.

About you

You’ll bring:

• Exceptional communication skills, both written and verbal.
• Impeccable personal presentation standards.
• The highest possible standard of customer service skills.
• Willingness to go above and beyond in the pursuit of customer satisfaction.
• Previous experience in customer service positions.
• The ability to maintain composure under pressure.
• Current Driver’s License.
• Ability to work in a fast-paced environment.

About Jowett Motor Group

Since 2001, Jowett Motor Group has grown into a leading automotive group representing BMW, MINI, Honda, Audi, Geely and Chery. Our culture is built on family values, accountability, and continuous improvement. We care about performance, but we care just as much about our people.

Apply now

Ready to take the next step with Waverley BMW? Apply today.

Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers

Diversity & inclusion

We welcome applications from people of all backgrounds, ages, genders and cultures.

Pre-employment checks

A National Police Check is required prior to commencement.