Job Description

Your next opportunity awaits at Fletcher Jones Motorcars. We are hiring a Service Concierge to join our team.

The Service Concierge is responsible for greeting and directing guests upon arrival to the service department, assisting with the check-in process and arranging transportation as needed. The successful Service Concierge is comfortable multi-tasking to meet Guest Experience needs. This may include light automotive service such as tire pressure correction, fluid level top off, light bulb replacement and license plate installation.

Responsibilities

• Greet and assist guests upon arrival for their visit to the service department.
• Provide administrative support for the Service Department.
• Receipt and close repair orders and act as a cashier confirming accuracy of payment and issuing receipts and accompanying paperwork as needed.
• Interact with each customer and follow up as needed in a timely and effective manner.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately.

Qualifications

• Valid in-state driver’s license and clean driving record
• High School Diploma or equivalent
• Previous experience in a related role preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay: $23 per hour. This position is also eligible for hourly compensation up to an additional $3 per hour based on performance.

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

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