Service Centre Supervisor / Manager – Drive Performance, Lead Innovation, Make an Impact

Our Client, a well-established organisation operating within the engineering and technology solutions sector is looking for a
Service Centre Manager
to take ownership of a high-impact service environment. This role offers the opportunity to lead a skilled technical team, optimise operations, and directly influence customer satisfaction and business performance across a range of advanced equipment and solutions.

Why This Opportunity Stands Out

• 
  Work with
  cutting-edge technology and equipment
  supporting industries such as mining, construction, and geospatial solutions
• 
  Take full ownership of a
  service centre with scope to improve, optimise, and grow
• 
  High-visibility role with direct impact on
  customer experience, operational efficiency, and profitability
• 
  Opportunity to join a business that values
  accountability, collaboration, and service excellence
• 
  Growth potential
  for emerging leaders looking to step into management

Key Responsibilities

• 
  Operational & Commercial Leadership
  • 
    Drive the Service Centre’s strategic and operational plans to ensure efficiency, profitability, and continuous improvement
  • 
    Identify opportunities to improve processes, increase revenue, and optimise margins
• 
  Service Delivery & Quality Assurance
  • 
    Oversee end-to-end service delivery, including technical support, repairs, and quality control
  • 
    Ensure compliance with OEM and ISO standards
• 
  Customer Relationship Management
  • 
    Build and maintain strong, long-term client relationships
  • 
    Resolve escalations and implement initiatives to enhance customer satisfaction and retention
• 
  Administration & Financial Management
  • 
    Manage budgeting, reporting, stock control, and operational processes
  • 
    Ensure accurate, efficient administrative and reporting systems
• 
  Team Leadership & Development
  • 
    Lead, coach, and develop a high-performing technical team
  • 
    Drive performance management, training, and a strong customer-focused culture

Requirements

Candidate Requirements

• 
  Matric plus a
  Bachelor of Engineering, Bachelor of Technology
  , or relevant equivalent qualification
• 
  Minimum
  3 years’ experience in a management or supervisory role within an electronic service/repair workshop environment
• 
  Proven experience in the
  repair, maintenance, and calibration of precision electronic instruments
  (specifically within surveying equipment, GPS/GNSS, geospatial technologies, or similar high-tech field equipment – essential)
• 
  Industry exposure to
  geospatial, surveying, construction technology, mining technology, or positioning/GNSS solutions
• 
  Strong understanding of
  technical service environments
  , including diagnostics, fault-finding, and calibration of electronic or digital instrumentation
• 
  Experience supporting customers in
  highly technical, application-driven environments
  (rather than general mechanical, automotive, or manufacturing settings)
• 
  Strong analytical and problem-solving capabilities, with a hands-on approach to fault diagnosis
• 
  Proven leadership ability, with experience managing and developing technical teams

Advantageous

• 
  Experience with
  Trimble or similar positioning/geospatial technologies
  (e.g. Leica, Topcon, Hexagon)
• 
  Exposure to
  Sage 300 (Service Manager)
  or similar service/workshop management systems
• 
  Experience in Supervising / Leading a Service Team

Benefits

Salary & Benefits

• 
  A Market Related Salary Package + Commission is on offer

How to Apply

If you are ready to take ownership of a dynamic service environment and make a measurable impact, we would love to hear from you. Submit your CV today to be considered for this opportunity.

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