Job Description

Overview

As the Service Centre Clerk, you will perform a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

This Service Centre Clerk responds to general internal and external enquiries. The work is done efficiently and confidentiality is maintained.

Responsibilities

• Greets customers and provides courteous and professional first point of contact.
• Performs garage triage duties, checking in customers for scheduled appointments.
• Coordinates vehicle traffic for estimating and driver testing appointments.
• Triages customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
• Assists customers in accordance with office processes, in person or on the phone.
• Receives customer or vendor calls and messages as required.
• May assist with administering Knowledge Tests and basic IWS transactions.
• Performs routine tasks in accordance with departmental procedures.
• Performs financial transactions, as required.
• Prints Knowledge Test and Driver Testing schedules for the next business day.
• Prepares, distributes and files correspondence.
• Receives, sorts, stamps, scans and distributes incoming documents.
• Operates standard office equipment.
• Faxes, photocopies and prints documents as instructed.

Qualifications

Education:

• High school diploma or equivalent.

Experience:

• One year of experience in an office and/or customer service environment.

Technical Knowledge and Skills:

• Learn and /or operate office software and equipment.
• Working knowledge of Microsoft Office applications.
• Work with minimal direction and exercise initiative.
• Handle multiple tasks and prioritize assignments.
• Work effectively in a team environment.
• Working knowledge of MPI policies and procedures related to products and coverage.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.