Job Description

This role is part of our ET/UT product line. https://www.eddyfi.com/

The Service Center Technician’s main mission is to ensure the service center has the capability to deliver technical services for one or more product lines, primarily calibration and repair.
This person provides day-to-day technical support, follows up on service activities, and ensures the centers have the proper tools and resources in place.
If you want a key role where you can have a direct impact on customer satisfaction and that highly contributes to implementing our service center expertise in the region, this role is the way to go.

The successful candidate will be based in Singapore’s office

Be a part of something bigger.
At Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on.
As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics.

Our values
• We are customer-centric and put our customers at the heart of everything we do.
• We innovate with a purpose, developing practical and forward-thinking solutions that solve real-world problems and protect what matters most.
• We are reliable and accountable; we do what we say we are going to do. Taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency.
• We are stronger together and committed to creating an inclusive environment where voices are heard, respected and supported.

Joining our team means:
• Collaborating with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Working in a growing business that encourages learning, curiosity, and respectful challenge.
• Being supported through fair, transparent and equitable practices.
• Contributing to meaningful projects that create a lasting impact.

We encourage you to apply even if you do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.

 As Service Center techician, you must be able to
• Ensure compliance with all safety procedures and promote the safe use of tools, equipment, and test environments.
• Perform annual calibration, troubleshooting, repair, and quality inspection of Eddyfi instruments in accordance with international standards.
• Support laboratory setup and expansion by contributing to new operational activities and maintaining precision tools and measuring devices.
• Analyze electrical schematics, diagnose faulty components, and collaborate with R&D to implement effective technical solutions or workarounds.
• Carry out on-site calibration and repair services, while building strong customer relationships and delivering responsive technical support.
• Maintain accurate service records and intervention traceability, while ensuring adherence to production and quality standards.
• Act as a technical point of contact for customer service needs and coordinate local spare parts inventory with relevant internal stakeholders.

We value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome.

What makes you an asset to our team
• You have a diploma in electronics or measurements – instrumentation.
• You carry a minimum of five years of experience in after-sales service on electronic products.
• You can be easily available for domestic and international travel.
• You are experienced in working effectively in an environment with clear customer satisfaction expectations.
• You pay great attention to the details.
• You have the ability to work under minimum supervision.
• You possess excellent communication skills, both oral and written, in English.

Why join Eddyfi? We offer you:
• Insurance and medical coverage
• Sickness leaves
• Central Provident Fund contribution

At Eddyfi technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.
We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.
If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.

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