Job Description

Location(s)

Shanghai, Shanghai

Company

Koch

Career Field

Human Resources

Job Number

197719

Service Center Intern

Your Job

At Koch’s Employee Service Center, we empower business success by delivering innovative IT and HR

support. As a Service Center Intern based in Shanghai, China, you’ll develop IT service desk expertise,

supporting over 20,000+ Koch employees across the Asia-Pacific region. This role offers exposure to

global processes and the chance to drive continuous improvement in a collaborative, growth-focused

environment. You will provide timely technical, inquiry, and transactional support to employees,

managers, and business partners, playing a vital role in ensuring smooth operations and a positive user

experience. This role offers hands-on learning, mentorship, cross-functional exposure, and meaningful

responsibility that builds a foundation for a career in the IT service management and customer support

fields.

Our Team

Join a team of curious, motivated professionals who value problem-solving, collaboration, and innovation.

We support each other and encourage fresh ideas and experimentation. Together, we are transforming

the support journey to provide a seamless, exceptional experience for employees and business partners

around the globe.

What You Will Do

• Provide timely, empathetic first level IT support via chat, calls, and case management.
• Learn and apply new tools and troubleshooting steps to resolve common technical and process

issues.

• Guide users through basic steps to handle the IT request or problem.
• Accurately log and triage incoming cases; escalate complex issues to experts and follow through on

resolutions.

• Collaborate with business partners to research recurring problems.
• Demonstrate high integrity and compliance with applicable laws, regulations, and company policies.

Who You Are (Basic Qualifications)

• Current college student (undergraduate) available at least 3 days per week for a minimum 3-month

internship.

• Comfortable communicating with Koch employees as well as team members.
• Experience using Microsoft Office (Outlook, Word, Excel).
• Strong collaborator and team player with a high sense of accountability and a customer first

mindset.

What Will Put You Ahead

• Basic command of written and spoken English preferred
• Basic command of written and spoken Japanese or Korean is a plus.
• Demonstrated eagerness to learn new concepts and apply them while engaging effectively with

customers and teammates.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work

spans a vast number of industries across the world, including engineered technology, refining, chemicals

and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas,

Koch employs 120,000+ employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business

philosophy helps employees unleash their potential while creating value for themselves and the

company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work

environment that helps you and the business work together to produce superior results.