Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you:
Trane Rental Services in Charlotte, NC is hiring for a Service Center Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of agreement fulfillment in both an office and hands-on shop setting. This includes procuring the appropriate materials for work completion, inventory management, and shipping / receiving activities. Coordinating job priorities with the Area Service Manager will be an everyday occurrence.
What you will do:
Coordinates service resources, dispatches and assigns team members to project.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department, Acquisition, Project Managers and Account Managers as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Coordinates service center resources, including ordering, shipping, inventory management and receiving of parts and materials.
Generates work orders, reviews shipping and receiving paperwork, and inputs information into a warehouse management program to generate various reports.
Works in the shop, as needed, to support operations.
Be part of the on-call rotation for loads departing after-hours and on the weekends.
What you will bring:
Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime/weekends, as required.
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
Annual Base Salary Range or Hourly Base Pay Range:
$47,310.00 - $66,465.00
Compensation Type:
Exception Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies is a global climate innovator advancing sustainability through our leading brands Trane® and Thermo King®, which bring efficient and sustainable climate solutions to buildings, homes and transportation across the globe. Together, we are one team innovating for a better future.
At Trane Technologies, we are driven by a common purpose: to boldly challenge what’s possible for a sustainable world. While our products and services work to transform climate control, our company’s goal is to combat climate change. Sustainability is embedded in everything we do. Every team member has an impact on our bold 2030 Sustainability Commitments and is empowered to act and bring solutions to life.
Our employee experience sets us apart as a special place to work. We are committed to fostering a culture of inclusivity, innovation and growth. When you join Trane Technologies, you become part of a team that shares a common purpose and values, working together to create a sustainable future. Our core values—Uplift Others, Make an Impact and Thrive at Work and Home—guide us in supporting our community, driving meaningful change and ensuring work-life balance.
Explore our career opportunities and join us as we boldly go.
