Job Description

Position: ServiceCenter Associate (Claims Customer Service)

Pay Range: $15.00/HR, Paid Weekly

Location: FullyRemote (Preferred Central or Eastern Time Zone)

Assignment: ASAP Startthrough 5/29/2027 (Potential Ext. or Temp to Perm)

Schedule:

• Training (First 2 Weeks):
  • Monday – Friday
  • 8:00 AM – 5:00 PM EST
• After Training:
  • 40 hours per week
  • Must work one weekend day each week (with one weekday off)
  • Possible shifts (EST):
    • 10:00 AM – 6:30 PM
    • 10:30 AM – 7:00 PM
    • 11:00 AM – 7:30 PM
    • 11:30 AM – 8:00 PM

Equipment will be provided (desktop, monitors, keyboard, mouse, phone/headset) but you may need to use a personal device to attend at the start of training. This will depend on arrival of equipment.

Must have broadband internet service. Must be able to have company's computer, telephone and VPN devices plug directly into the router within their home. Must not work over WIFI connection in their home regardless of upload or download speed.

We are seeking customer-focused individuals to join our Claims Customer Service team as a Service Center Associate In this role, you'll support customers throughout the claims process by accurately entering claim information, assigning new claims to the appropriate adjusters, requesting required documentation, and providing timely updates regarding claim status.

This is a high-volume customer service position that requires strong communication skills, attention to detail, and the ability to work efficiently across multiple computer systems while delivering exceptional customer service.

Key Responsibilities:

• Receive and process new claims accurately in the claims management system.
• Assign incoming claims to the appropriate claims representatives.
• Contact customers by phone, email, or written correspondence to request documentation and provide claim updates.
• Answer customer questions regarding the claims process with professionalism and empathy.
• Maintain accurate documentation and records.
• Navigate multiple computer systems while providing excellent customer service.
• Meet quality, productivity, and attendance expectations.
• Support additional departmental projects and responsibilities as assigned.

Qualifications:

• High school diploma or GED required.
• At least 1 year of customer service, call center, or clerical experienc e preferred.
• Previous call center experience is highly preferred.
• Comfortable working remotely in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficient with Microsoft Office and navigating multiple computer applications simultaneously.
• Ability to work independently while contributing to a team environment.

Remote Work Requirements:

• High-speed broadband internet is required.
• Company equipment (desktop, monitors, keyboard, mouse, and headset) will be provided.
• Equipment must be connected directly to your home router via Ethernet (Wi-Fi is not permitted).
• Candidates may need to use a personal computer during the first few days of training until company equipment arrives.
  

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com