As a Service Center Administrative Assistant, you will be responsible for high level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions, but Spend more than 5% of the time performing the high level tasks listed below for the Service Center Manager. The SC Administrative Assistant may also perform some of the duties assigned to SC Admin Specialists I, II or III; however, the duties below comprise the majority (the highest percentage when compared to other duties) of daily work.
Make follow-up calls to customers as requested. Maintain appointment schedule. Maintain a list of sales leads. Facilitate the resolution of customer complaints in the absence of leadership. Address associate concerns and resolve as appropriate. Facilitate smaller operations review meetings. Perform special research projects and compile statistical data and reports when necessary. Provide general Human Resources assistance for Service Center associates. Answer associate questions or refer to the appropriate Support Center personnel. Conduct benefits orientation for new associates when the Account Managers or Operations Leadership is unavailable. Locate and attach appropriate files to correspondence. Receive visitors. Maintain office supply inventory. Maintain confidential files. Maintain appointment calendar(s). Arrange travel schedule and reservations. Assist with preparation for Individualized Quality (IQ) Workgroup meetings. Record minutes of staff meetings. Complete a multitude of clerical tasks that are required to effectively perform the above job duties (opening and sorting mail, answering the phone, typing correspondence, etc.).
For this role, you will need to have a High School Diploma or GED, 1 year of administrative/office experience or 1 year of Less Than Truckload (LTL) industry experience. We would prefer for you to have 2 years of administrative experience as well as previous experience in the trucking industry.
Work Shift
First Shift
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes.
Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people.
A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
