Job Description

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

• Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
• Defining, executing, monitoring and improving Service Catalogue Management practice
• Setting up and reporting on Service Catalogue Management KPIs
• Ensuring that the IT Service Catalogue contains accurate information
• Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
• Preparing communication for end users announcing new or retired IT services
• Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
• Contributing to all other ITIL practices
• Creating a positive customer experience
• Other specific duties as assigned by the team leader

Qualifications

• At least 5 years of professional experience in IT after completed studies, with at least 2 years in a similar position
• Excellent practical knowledge of IT Service Management, with hands-on experience implementing, managing, and improving Service Catalogue and Service Request Catalogue practices within an ITSM solution
• Solid understanding of the IT service lifecycle and the interoperability of complex information systems
• Experience applying internal IT policies (e.g. security, data protection) to service definitions and maintaining catalogue data quality in line with classification standards
• Ability to gather, document, and validate service requirements with Service Owners and business stakeholders
• Ability to produce and interpret Service Catalogue KPIs and drive continuous improvements based on metrics, feedback, or reviews
• Skill in creating clear, user-oriented service descriptions and communicating service changes to end users
• ITIL Expert certificate (non mandatory)