Job Description

• Schedules service appointments and maintains the service schedule.
• Makes service follow up calls ensuring customer satisfaction.
• Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of customers.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting services.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifiescustomers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Coordinates promotions with other dealership promotions and advertising.
• Maintains an ongoing customer database to capture repeat business.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Attends service meetings.
• Maintains professional attitude.

Requirements

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.