Job Description
About Asbury
Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Booker, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
Does this sound like you? Apply now!
PURPOSE OF POSITION
The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order
• Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
• Knows and understands the manufacturer warranty policy and procedures
• Determines and enters the applicable labor operation codes, failure codes, and other administrative data required
• Records (flag) the appropriate technicians for the hours earned on the operations they performed
• Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery
• Communicates with Parts Department and Technicians to verify that all charges are documented
• Enters and revises information and description of repairs in computer system
• Prepares and delivers repair orders for billing
• Scan repair orders and distribute to appropriate party for final processing
• Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
• Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
• Attends weekly department meetings
JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to serve the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
• High School Diploma or GED required
• 1-3 months related experience and/or training; or equivalent combination of education and experience
INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
