Job Description

Job Location: Big Valley Ford - Stockton, CA 95212
Position Type: Full Time
Salary Range: $20.00 - $23.00 Hourly

Job Shift: Day
Job Category: ServiceAt Big Valley Ford, we’re more than just a dealership; we’re a family. We believe in taking care of our employees and providing a supportive, engaging work environment. You’ll be part of a team that values hard work, integrity, and a positive attitude.
Why Work for Big Valley Ford?
At Big Valley Ford, we aren’t just selling the best-selling trucks in America; we’re building a legacy of service in our community. When you join our team, you’re joining a "Ford Tough" family that values grit, reliability, and mutual respect.
- A Legacy of Excellence: Work with a brand that defined the American automotive industry. We take pride in our heritage and bring that same passion to our customer service every day.
- A True Family Atmosphere: We believe in taking care of our own. You’ll find a supportive, engaging work environment where your voice is heard and your hard work is noticed.
- Invested in Your Growth: Whether you’re looking to master the BDC world or move into service management, we provide the training and stability you need to build a long-term career.
- Community Focused: We’re more than a dealership; we’re a local fixture. You’ll be part of a team that values integrity and a positive attitude, helping our neighbors stay safe on the road.
Service BDC Representative Job Responsibilities
- Customer Logistics: Answer and manage a high volume of incoming service calls, scheduling appointments with accuracy and professionalism.
- PDI Coordination: Act as the primary advisor for Pre-Delivery Inspections, coordinating with the sales department and technicians to ensure new inventory is frontline-ready.
- Service Outreach: Perform outbound follow-ups to confirm appointments and update customers on their vehicle status.
- Administrative Support: Maintain organized service records and assist the management team with daily workflow reporting.
- Brand Ambassador: Handle customer inquiries regarding dealership services, recall information, and basic maintenance needs.
Schedule: 7 AM - 4 PM, Monday through Friday.
Service BDC Representative Benefits and Compensation
In addition to competitive pay, we are proud to offer:
- Top-tier benefits, including Health Insurance starting at under $100 per month.
- Dental, Vision, Pet, and Company-Paid Life Insurance.
- 401k with Company Match and Employee Assistance Plan.
- Generous Paid Time Off that accrues from Day 1.
- Employee pricing for you and your family on vehicles, service, and parts.

QualificationsService BDC Representative

Qualifications
- The Ultimate Multitasker: Highly organized and able to pivot between phone calls and logistical coordination in a fast-paced environment.
- Communication Pro: Outgoing and customer-focused with excellent verbal and written skills.
- Tech Savvy: Proficient with basic computer skills (Microsoft Office, email, etc.); experience with dealership CRM or DMS software is a major plus.
- Reliable Team Player: Proactive, dependable, and ready to support both the sales and service teams.
Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record; able to pass a criminal background check and pre-employment drug screen.
This role is the "command center" for our service flow. If you thrive on being organized and providing top-tier service, we have a spot for you. Join the Big Valley Ford family and help us stay world-class!