Job Description

Dealership:

L0396 Hyundai of New Port Richey

Hyundai of New Port Richey – Service BDC Agent

Hyundai of New Port Richey is proud to be the #1 Volume Hyundai Dealership in the United States for 10+ consecutive years (2014–2024). Excellence isn’t a slogan here — it’s the standard. When you join our team, you’re stepping into a workplace built on performance, growth, and a deep commitment to our people and our customers.

If you have strong customer service skills and are looking for better hours, stability, and real opportunities for advancement, this is your moment.

Join the award‑winning Service Team at Hyundai of New Port Richey!

We are currently seeking a motivated and customer‑focused Business Development Center (BDC) Agent to join our Service BDC team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and building a meaningful career in a positive, team‑oriented environment.

If you’re ready to grow with a dealership that has been #1 for a decade and is pushing for #1 again, we want to hear from you.

Responsibilities

• Outbound & inbound calls with service customers
• Responding to internet leads via phone and email
• Identifying customer needs through effective questioning
• Setting service appointments for the Service Department
• Ensuring a positive customer experience on every interaction
• Introducing customers to Service Advisors
• Entering customer information into the CRM accurately
• Scheduling appointments based on customer needs and technician availability
• Maintaining detailed customer records and service information

Qualifications

• Customer‑focused, energetic, self‑motivated individuals
• Experience in customer service or call center environments
• Strong verbal and written communication
• Bilingual (Spanish) is a plus
• Excellent computer skills
• Highly organized with strong attention to detail
• Experience with Volie, CDK, or XTime is a plus
• Ability to address customer concerns promptly and professionally

We offer best-in-class industry benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

​High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.