Job Description

Job DetailsJob Location: The Audi Exchange of St Charles - St Charles, IL 60174Salary Range: $17.00 - $18.00 HourlyJob Shift: DaySemersky Enterprises, Inc DBA Audi Exchange is looking to add a Service BDC team member to our excellent team of professionals. Audi Exchange is a family owned and operated business and is one of the nation's top auto dealerships. We offer a high end experience for our customers and put a focus on exceptional service.
We offer competitive pay, a robust benefits package including medical, dental, and vision insurance and life insurance with the opportunity to participate in our 401k plan. Additionally, we offer the option to buy into other benefits such as Short Term Disability, Long Term Disability, Critical Illness, and Accident Insurance.
This is an hourly position, with pay starting at $17.00 with opportunities for merit based wage increases.
Summary:
The Service BDC specialist is responsible for providing high quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls, scheduling service appointments, and addressing any concerns. Additionally, the BDC specialist is responsible for maintaining accurate logs on the fleet of loaner vehicles, checking vehicles out and back in upon return. The individual in this role is expected to handle themselves professionally and ensure that clients’ needs are addressed.
Essential Duties and Responsibilities:
Answer incoming service calls
Book customer service appointments
Call customers when special ordered parts arrive
Calls customers with open recalls on vehicle
Get VIN and mileage from vehicle for service advisor if service advisor is assisting another guest, on the phone or in person.
Scan, upload, and index other documents as assigned
Text/IM for guests and flow of service drive- letting service advisor or service manager know if another guest showed up for them or they are needed for something.
Hourly updating of daily appointment board.
Appointment confirmation email to the appropriate parties.
Updating guest information when a guest calls to request address change/remove from mailing list.
Maintain tire schedule and calendar including making tags, updating tire list, adding storage fees due, and pulling tires
Follow up and handle parking tickets by determining whom owes and collect necessary fees
Run and follow up on open RO list
Assists Service Director, General Sales Manager, and Controller with other projects and duties as assigned.
QualificationsQualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements
High School Diploma or GED required
Associate Degree (A.A.) preferred
Other Qualifications
Six months to one-year customer service experience
Must have the ability to establish productive, cooperative relationships with customers, vendors, coworkers and management.
Must have knowledge of systems such as Microsoft Word and Excel, managing files and records.
Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment.
Must have exceptional guest service skills including excellent phone etiquette. Must have excellent verbal and written communication skills.
Must possess strong organizational skills.
Must be punctual, dependable, and reliable.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.