SMA Solar

Service Backoffice Administrator

SMA Solar  •  Mechelen, BE (Onsite)  •  16 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

SMA Benelux

Advancing Renewable Energy Across the Benelux

Renewable energy continues to grow in importance throughout the Benelux region, with decentralized solar power playing an increasingly significant role in the energy transition. SMA Benelux actively promotes solar energy solutions in Belgium, the Netherlands, and Luxembourg.

As a member of leading industry associations, SMA Benelux is committed to supporting consumers with clear and accessible information about solar energy. The Benelux office also works closely with the company’s headquarters in Germany to optimize SMA inverters specifically for the Benelux market.

Centrally Located in Belgium

The very first SMA inverter was already sold in the Netherlands during the 1990s. Since 2009, SMA Benelux has been based in Mechelen, Belgium, from where its service department supports customers across the entire Benelux region.

Your Challenge

As a Service Back Office Administrator, you are the administrative backbone of our Service Department. You ensure that everything behind the scenes runs smoothly and efficiently — from processing customer requests to scheduling interventions and supporting technicians.

You combine administrative accuracy with a customer-focused mindset and strong organizational skills.

What Will You Do?

Customers & Orders

  • Process customer orders and prepare quotations
  • Respond to customer inquiries via email and electronic channels
  • Follow up and update quotations
  • Handle questions related to deliveries, returns, and complaints

Administration & Support

  • Manage and optimize customer data
  • Create and follow up on service tickets
  • Support customer account management (SMA ID)
  • Coordinate service emails and back-office activities
  • Provide logistical support (stock management, spare parts, tracking)
  • Assist with translations (Dutch/French/English) and automation processes

Profile

What do you bring?

Education & Experience

  • Bachelor’s degree or equivalent through experience
  • Minimum of 3 years’ experience in an administrative role

Skills

  • Good knowledge of MS Office (Excel, Word, Outlook)
  • Experience with SAP and/or Salesforce is a plus

Languages

  • Dutch
  • English
  • French
  • German is a plus

Who are you?

  • ✔️ Accurate and well-structured
  • ✔️ Highly organized and able to work under pressure
  • ✔️ Customer-oriented with strong communication skills
  • ✔️ Independent and responsible
  • ✔️ A team player with a hands-on mentality

Professional Skills

  • Digital collaboration tools
  • Administrative management

Personal Competencies

  • Independence
  • Customer focus
  • Commercial awareness
  • Team collaboration

Offer

What do we offer?

  • 38-hour work week
  • 32 vacation days, including company closure between Christmas and New Year
  • Pension and hospitalization insurance
  • Option to lease a company bicycle
  • A varied role with responsibility
  • Work in an international and dynamic environment
  • Collaboration with a professional and motivated team
  • Opportunities to help improve and optimize processes

How to apply

Interested? Please submit your motivation letter and CV to:

SMA Benelux BV – Human Resources, Jobs@SMA-Benelux.com

SMA Solar

About SMA Solar

Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,500 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

SMA is the only inverter manufacturer worldwide that offers the right inverter for every module type and system size ; for small residential systems, medium-sized commercial systems and large-scale plants; grid-connected photovoltaic systems; and off-grid and hybrid systems.

SMA also develops technologically leading system solutions and is on the leading edge of the energy of the future, in areas such as intelligent optimization of self-consumption, grid integration of solar power and integration of batteries for more effective use of renewable energies.

The intention of this LinkedIn profile is to share expert knowledge in inverter technology, interesting reference projects and new products in the field of commercial and large-scale solar power plants and to discuss today’s and future energy supply structures and solutions. We are looking forward to your comments, questions and feedback.

Corporate information: https://www.sma.de/en/corporate-information.html

Data Protection: https://www.sma.de/en/data-protection-declaration.html

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Niestetal, DE
Year Founded
Unknown
Website
sma.de
Social Media