Job Description

TURN YOUR QUALITY FOCUS AND COMMUNICATION SKILLS INTO A MEANINGFUL CAREER

Are you detail-oriented with exceptional communication skills? Are you passionate about quality service delivery? Can you build relationships while maintaining high standards? Workbridge Employment Services needs your dedication and expertise!

Workbridge are New Zealand's leading employment placement service, creating pathways to sustainable employment for individuals facing barriers. We don't just find jobs -- we create independence and self-determination through meaningful career opportunities.

THE IMPACT YOU'LL MAKE

As a Service Assurance Specialist, you'll be overseeing our service quality, ensuring every interaction meets our high standards and capturing valuable feedback that helps us continuously improve and change lives.

YOU'LL THRIVE HERE IF YOU ARE:

• Detail-oriented - you can manage data entry tasks with precision and maintain meticulous records
• An excellent communicator - you have a natural phone manner and can connect with people from all walks of life
• Customer-focused - you're passionate about Customer Service and improving Service Delivery
• Organised and efficient - you can juggle multiple deadlines and prioritise effectively
• A relationship builder - you work seamlessly with teams across the organisation
• Analytical - you can think critically and solve problems with rigour
• Adaptable - you thrive in a dynamic environment where continuous improvement is key

WHAT WE OFFER:

• Professional development – comprehensive training and clear career progression
• Essential tools – laptop, phone, and technology to support your success
• Work-life balance – birthday leave, Christmas leave, and additional benefits
• Supportive network – local and national teams committed to your success
• Meaningful work – the satisfaction of knowing you're making a real difference
• Diversity – a varied role with new challenges and opportunities every day

YOUR EXPERIENCE MATTERS

While experience in data entry or quality assurance is valued, we welcome applications from diverse backgrounds. Our most successful team members have come from customer service, administration, data analysis, social services, and many other sectors.

What matters most is your commitment to quality, your communication skills, and your passion for making a difference in people's lives.

This role is fully-remote, 38 hours per week (Monday - Friday) with flexibility to work between 8am – 6pm.

Ready to turn your attention to detail into meaningful impact? Apply today with your CV and cover letter, or call Trudy Kerr on 021 190 1792 for a confidential chat.