Job Description
SCOPE OF THE JOB
As the Service Assistant, you will be responsible for supporting your Service Centre team with various day-to-day responsibilities. Your assistance will be required by the Service and Parts Teams to perform various functions, relating to the support of vehicle servicing and customer handling. Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive. As the Service Assistant, you will quickly solidify your value within our team. Your responsibilities will include:
RESPONSIBILITIES AND TASKS
• Courteously greet customers in Sales, Service, and Delivery, exemplifying VinFast’s customer-first philosophy
• Support Service Department in performing daily tasks
• Deliver vehicles between production, service and sales operations
• Support Parts Team with daily tasks such as, but not limited to, receiving parts, stocking shelves, and parts delivery
• Increase general productivity of the service center by supporting Advisors, Technicians, Parts
• Stage vehicles as needed
• Wash vehicles as needed
• Oversee lot organization and clean-up
• Other administrative and support functions as needed
• Provide customer convenience via vehicle pick up and delivery services
• Clean shop and perform miscellaneous tasks as required
• Other related duties as required
WHAT YOU BRING
• High School Diploma/GED or Relevant work experience
• Luxury experience, Electric Vehicle industry experience, start-up experience preferred but not required
• A capacity to creatively solve problems and think quickly in a busy, fast-paced environment
• Attention to detail
• A passion for customer service, and for the Electric Vehicle industry
• Excellent written and verbal communication skills
• Knowledge of Microsoft Office products, ability to learn other systems as required
• Valid driver’s license and clean driver’s abstract/record
• Able to stand for 8 hours and must be able to lift 50 pounds
CHARACTERISTICS & TRAITS
• A proven team player with a “can-do” mindset with high energy and strong work ethic
• Strong multi-tasker; effectively handles multiple priorities, organize workload, and meets deadlines
• Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
• Exercises sound judgment
• Passion for excellence and contributing to the success of the business
Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable! Salary range for this position is from CAD $60,000 - $65,000.
At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.
