KEY OUTCOMES
Greetand check in service customers and conduct vehicle walk-around
ScansVIN with iPad and checks current mileage
Open repair order and review appointment lines with customer
Review and update customer information with customer
Identifythe conditionof the vehicle,take photos of the vehicle with theiPadand notate damageson the Digital WalkAroundSheet.
Run parts to theServiceTechniciansas needed
Shuttle service customers back home or to work location and pick-up and drive them back to the service facility when vehicle is done
Also provides coverage whenthe existingshuttle driver is unavailable
Secure vehicles and ensure all doors and windows are locked
Shuttle vehicles pending pre-delivery inspection between service and sales lots
Founded in 1919 as a two-car repair garage on the North Shore of Oahu, Servco Pacific Inc. is Hawaii’s largest private company with operations in the United States and Australia. Servco owns a diverse group of automotive businesses including exclusive distributorships of Toyota, Lexus, and Subaru in Hawaii; a network of over 30 retail dealerships in Australia and Hawaii, and Hui Car Share. It is one of the Top 30 largest automotive dealer groups based in the U.S., the largest Toyota dealer group in Australia, and has been recognized as a 2023 US Best Managed Company and one of the “Best Places to Work in Hawaii” for 19 consecutive years. In addition to its automotive holdings, Servco is an active investor in venture capital. Servco’s largest investment to date is its ownership of the iconic lifestyle brand, Fender Musical Instruments Corporation, the world’s largest electric guitar, bass, and amp company.
