Job Description

Job Location FOUR OAKS Supercenter - FOUR OAKS, NC 27524

Service Apprentice Craftsman

AT A GLANCE:

Broad River Retail is currently seeking a Service Apprentice Craftsman to join our Customer Experience team. The Master Craftsman provides world class customer service while assessing and repairing furniture in the customer’s home.

A DAY IN THE LIFE AS THIS MEMORY MAKER:

• Assessing damages and choosing appropriate methods of repair for wood furniture, leather, fabric, marble, and motion upholstery
• Working comfortably with hands
• Displaying an aptitude for craftsmanship, artistic and/or carpentry services
• Service-oriented, friendly, and helpful attitude with the intention of satisfying the customer 100% while exercising good judgment and strong problem-solving skills.
• Maintaining a clean and organized company vehicle to ensure all necessary tools are assessable and safely stored
• Learning new skills to successfully repair furniture in a customers home and determine showroom quality
• Perform additional functions that may be assigned at the discretion of management

MEMORY MAKER PERKS AND BENEFITS:

• Salaried position. There will be a Salary increases as well as potential monthly completion bonus upon completing apprenticeship.
• Performance-based bonus potential
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at Ashley
• Internal Opportunities for career growth and advancement

CULTURE SNAPSHOT:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Qualifications

WHAT YOU’LL NEED TO SUCCEED:

• Desire for continuous learning and development
• Ability to keep accurate records of work performed to assist in statistical record keeping
• Demonstrate excellent organizational skills, high level of attention to detail and professionalism
• Exhibit a professional appearance at all times and display a strong work ethic
• Previous experience including assembling furniture or other goods and/or construction trade with the ability to use power tools safely and efficiently
• Product knowledge including various types of furniture and supplies
• Proper product handling and manipulation
• Ability to lift a minimum of 50 lbs.
• Knowledge of basic computer navigation, including data entry and internet navigation
• Knowledge of smartphone usage (i.e., taking photos, emailing, etc.)
• Excellent customer service skills, time management skills, and attention to detail while learning and working with a trainer
• Clean driving record with a valid drivers' license
• High School diploma or equivalent

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee is:

• This role is primarily performed in the company vehicle or onsite in a customer’s home.
• Physical requirements such as extended periods of sitting, standing, and moving

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position