Kocourek Automotive

Service Appointment Scheduler

Kocourek Automotive  •  Appleton, WI (Onsite)  •  1 hour ago
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Job Description

Service Appointment Scheduler

What We Offer

  • Health, Dental and Vision Insurance
  • Competitive Paid Time Off for Full and Part Time
  • 6 Paid Holidays
  • Parts and Service Discount
  • 401K Matching
  • Employee Vehicle Purchase Program
  • Supplemental Life Insurance
  • Short Term and Long-Term Disability Packages
  • Paid Training

Responsibilities

The Service BDR is responsible for performing the duties and responsibilities described below. The list, however, is not necessarily and exhaustive description of the duties and responsibilities associated with the job. The Service BDC specialist also performs other duties and responsibilities as needed.

  • Calls all appointments the day before to confirm
  • Makes special order arrival phone calls and schedules appointments
  • Calls on all special order parts that have not arrived to update the customer of the current eta.
  • Call on lost clients and attempt to regain their business
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns*
  • Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Follows up with customers to ensure service satisfaction.
  • Follows all service department policies and procedures.
  • Scheduling appointments to keep the group efficiency at optimum levels.
  • Answers phone calls immediately and greets every customer in a pleasant manner.

Education

  • Minimum of high school degree or equivalent preferred.

Requirements

  • Must have a good driver’s license and a driving record that meets our insurance standards
  • Must be able to pass pre-employment screenings (MVR and drug screening)

Physical/Working Demands

  • Bending, stretching, standing and reaching
  • Using computers to look up and enter data.
  • Utilizing physical and manual dexterity.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.

Kocourek Automotive

About Kocourek Automotive

Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.

The Kocourek Team is the reason why our dealerships are Central Wisconsin's favorite and most trusted. Our Team Members make the difference. It's their faithfulness to our core-values and the Corporate Culture that has allows them and our organizations to stand-out, not only as the automotive dealer of choice for sales and service but also as an Employer.

Kocourek’s Core Values were derived with the goal of shaping the actions and interactions of our team-members, to extract excellence from the inside-out. Our Core Values are the pillars that support our organization’s vision, shape our culture and reflect our ideals. These six statements are used to educate our guests and employees about our identity as a place of business, a member of the community and an employer. Kocourek is governed by these principles and are used in every decision-making aspect daily. These are values each team-member of Kocourek is predisposed to radiate, believe and live.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Wausau, Wisconsin
Year Founded
1999
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