Job Description

About Us

Gallery is redefining the future of communities, not just through innovative home building, but by creating vibrant spaces where people truly thrive. As one of the fastest-growing companies in the industry, Gallery Group is proud to be one of Queensland’s leading builders. We are a forward-thinking organisation driven by quality, creativity, and continuous improvement.

At Gallery, we foster a dynamic environment where innovation is celebrated, and every project contributes to shaping a more connected future.

The Role

We are seeking a highly organised and proactive Service and Warranty Administrator to support our on-site teams and ensure the smooth delivery of maintenance works across multiple properties. In this role, you will be the central point of coordination, liaising with stakeholders and ensuring maintenance jobs are delivered efficiently, on time, and to a high standard.

Key Responsibilities

• Provide administrative support to the on-site service and warranty team
• Coordinate and schedule maintenance bookings across multiple properties, ensuring efficient allocation of trades and internal technicians
• Act as the key point of contact between site staff, contractors, property managers, and internal teams
• Manage booking confirmations, and site access requirements, including liaising with tenants and property managers
• Monitor job progress and proactively follow up on outstanding works to ensure timely completion
• Maintain accurate job records, updates, and documentation within internal systems (Onsite Companion / CRM platforms)
• Support site teams with logistics to ensure smooth delivery of maintenance works
• Provide clear, client-focused communication, managing expectations around timeframes and access
• Escalate complex or high-risk issues to management with clear and concise summaries

What We’re Looking For

• Strong organisational skills with the ability to manage multiple bookings and timelines
• Clear and professional communication skills
• Experience in scheduling, coordination, or administrative support roles
• High attention to detail, particularly with job updates and system management
• A proactive mindset with the ability to follow up and keep tasks moving
• Confidence using CRM systems and managing high email volumes
• Ability to prioritise workloads and work effectively in a fast-paced environment

Why Join Us?

• Be part of a collaborative and high-performing team
• Opportunities for career growth within a rapidly expanding organisation
• Supportive and positive workplace culture
• Competitive salary and benefits package

How to Apply

If you’re a detail-oriented and organised professional looking to join a fast-paced and growing business, we’d love to hear from you.

Please submit your resume and a cover letter outlining your experience and interest in the role.