Job Description

About Larson Davis - a PCB Division

Larson Davis offers a full line of noise and vibration measurement instrumentation, from sound level meters to personal noise dosimeters. Our solutions are used in a range of applications from community and environmental noise monitoring to industrial hygiene measurements. Our teams in Provo, Utah and Cincinnati, Ohio are united in a common mission to create an experience of Total Customer Satisfaction through our products and services. Learn more about our teams | www.larsondavis.com + www.linkedin.com/company/larson-davis

More Reasons to Join The Team

Larson Davis offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. Larson Davis also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays.

Larson Davis is seeking an organized, customer-focused Service & Repair Coordinator to support instrument calibration and repair operations located in Provo, Utah. The coordinator connects customers, service technicians, and internal operations, managing service requests, work order records, repair quotations, and service status updates. The position is approximately 50% customer-facing and 50% internal administration.

Additional Duties:

• Prepare and maintain service and repair quotations using CRM tools; manage follow-ups and activity status within system guidelines.
• Record and document all relevant service information accurately in the CRM system.
• Coordinate service activities and act as liaison between technical departments to ensure timely execution of service and repair jobs.
• Track incoming requests related to quotations, and route technical queries to subject matter experts when escalation is necessary.
• Organize and deliver required technical and safety documentation associated with each service order.
• Monitor and provide updates on the progress of service orders, including coordinating with the internal logistics team to manage outbound communication and return shipments.
• Execute contract reviews following defined internal procedures to ensure customer and compliance standards are met.
• Assess and prioritize incoming returns; initiate operational checks and repair paperwork prior to routing hardware to product groups or sales teams.
• Investigate service-related issues, propose corrective actions, and compile internal reports for quality improvement and management review.
• Perform other duties and operational needs to contribute to the overall efficiency of Larson Davis’ Service team.

Minimum Qualifications:

• Education: High School Diploma or equivalent.
• Experience: 3 or more years of related experience in customer service or Associates degree with at least one year of customer service experience. Proficient with Microsoft Office. Ability to interface with cross-functional teams including Engineering, Operations and Sales.

Preferred Qualifications:

• Customer service experience in a manufacturing or technical environment.

Additional Benefits:

• 100% Company Paid Medical Insurance Premiums
• Dental and Vision Insurance
• Company funded HRA Account
• Employer paid basic life insurance, short- and long-term disability insurance
• 401k Company Match
• Annual Bonus
• Tuition Reimbursement & Dependent Scholarship Plan
• Dependent Orthodontic Reimbursement
• Employee Discounts, Holiday Gift Certificates, Referral Bonus

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; lift and/or move objects weighing up to 10lbs and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects weighing up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This role requires the ability to work in an indoor office and production environment with low to moderate noise level.

International Traffic in Arms Regulations

This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

PCB Piezotronics is an equal opportunity employer