Job Description

Join our RAC Home Services Team, located in West Perth, as our newest security service & repair consultant. Enjoy hybrid work flexibility, great benefits, and the support of a trusted WA organisation committed to its people and community.

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.

RAC Home Services is one of the largest home security providers in Perth, offering expert advice and tailored solutions, from full Alarm and CCTV installations, technical support, servicing and repairs. Working in the Operations Security Team and reporting into the Operations Team Leader, you will support the day-to-day service & repair activities within dynamic and high performing team.

What You Will Be Responsible For

• Managing incoming Security and Home Energy leads and work orders, ensuring prompt member contact and efficient scheduling of technician appointments.
• Provide technical guidance over the phone, helping to triage and resolve member issues where possible, prior to dispatching a technician.
• Proactively monitor and follow up on system notifications, ensuring member needs are met efficiently.

• Deliver a high-quality, member-focused service experience in every interaction, maintaining professionalism and care.
• Support our sales and operations team as required.
• Maintaining accurate Customer Record Management (CRM), for all leads, cases and service activities.
• Ensuring all interactions, quotes, and documentation comply with company policies and regulatory standards.

What We’re Looking For

We’re searching for a dynamic, results-driven individual who thrives in a team environment and is dedicated to delivering exceptional service and experiences for our members. If you have the drive and align with our team’s culture, even without all the required skills, we will still give your application serious consideration. The ideal candidate will bring:

• Proven success in a high demand environment, the ability to multitask and consistently meeting or exceeding targets.
• A strong member service mindset, focused on creating outstanding experiences and building lasting relationships.
• Hands-on experience with CRM platforms and managing leads and cases workflows through structured processes.
• A collaborative approach, with the ability to work effectively across cross-functional teams and contribute to shared goals.
• Previous experience in the security installation and service industry (preferred).

What can we offer you?

A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their potential. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• Generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A competitive base salary, plus super (ability to purchase additional leave)
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

Join Us Today

If you're ready to take your career to the next level and contribute to enhancing security across our community, RAC welcomes your application. To apply, please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for the Security Consultant role but click APPLY NOW!

If you want to know more, please contact Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) Email lorretta.jackson@rac.com.au or via (08) 9436 4356