Wise Group

Service and Relationship Manager

Wise Group  •  Masterton, NZ (Onsite)  •  4 days ago
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Job Description

  • Experienced people leader with clinical registration
  • Innovate and lead serving our local community
  • Enjoy a generous package and great benefits

We’re
looking for a māia (courageous) and tika (authentic) senior leader to help
achieve our vision.

Lead and inspire community mental health, addiction, and wellbeing
services across Wairarapa, empowering high-performing teams to deliver person
and whānau-centred care while driving service excellence, cultural
responsiveness, and positive community outcomes.

Pathways | Mō mātou
Pathways is a leading national provider of community-based mental
health, addiction, and wellbeing services in Aotearoa. We are all about
ensuring every person using our services achieves equitable access and
outcomes. Delivering high quality, innovative and responsive mental health and
addiction community-based services through Pathways (adult) and Real (youth) is
what we do and ahakoa te aha (whatever it takes) is our spirit. We have been doing it for over 30 years, and support
over 11,000 people each year. 

The benefits | Ngā āhuatanga kei a mātou
In
addition to a generous package, we value you by

  • Investing
    in your professional development and career
  • Supporting
    your professional registration and supervision
  • Prioritising
    coaching and support from your manager and team
  • Being
    a great place to work

Role | Mō tēnei tūranga mahi
As the Service and Relationship Manager in the Wairarapa, you will lead
the region and report to the Regional General Manager. You will be part of a
national group of leaders and managers who form the Pathways and Real national leadership team.

You will have the cultural support of our Māori leadership to ensure we
are tika and pono in all that we do. You will also have opportunities to
develop your own capacity with Te Reo Māori me ōna tikanga and matauranga
Māori. This is a priority for Pathways and Real.

We blend clinical competence and capability, partnering with our
Clinicians, Community support workers, Youth and Peer specialists to deliver
support that is person and whānau-centred. Our practice is guided by evidence-based
frameworks, interwoven with trauma-informed and Peer principles.

In this role, you will lead and inspire your team coaches to build
highly engaged teams that deliver their best for our community-based mental
health, addiction, and wellbeing services. Your role supports both mental
health and addiction and adult and youth services under the Pathways and REAL
brand.

This is a permanent full-time role working 40 hours per week, Monday to
Friday from 8.30am to 5.00pm. The role is based in Masterton with regional
obligations and has a second on-call rostered component.

You | Mōu 
We’re looking for an exceptional senior manager, who enjoys a high
energy environment to take the reins and support our community-based mental
health, addiction and wellbeing services. You’ll be comfortable working within
a Māori context and familiar with Te Reo Māori me ōna tikanga. You are a resilient dynamic leader, great
communicator and a self-starter. You are happy to work autonomously, with compassion,
and be a great individual with the ability to inspire those around you. 

You’ll thrive in the role because you enjoy supporting and mentoring
your leaders, so every member is engaged and able to flourish and provide
exceptional service to those we support. 

  • You’re innovative,
    self-motivated, resilient, and an influencer of change, with a passion for
    evolving services and growing people. 
  • You will understand Te
    Tiriti o Waitangi and how that applies to practice.
  • You will have a basic use
    and understanding of Te Reo Māori.
  • You are a great writer, comfortable
    managing contracts, reporting, and compliance requirements.
  • You are an experienced
    crisis manager with demonstrable stakeholder networking skills.
  • We’ve mentioned you need to
    have leadership experience, and great networking abilities, but we need
    something more. You will have a clinical background with experience
    working in mental health or addictions and knowledge of the wider health
    and social sectors, and you’ll be focused on providing person and whānau-centered
    care. 
  • Navigating complex things
    won’t bother you because you are curious, love data and context, driven to
    make a difference by removing barriers and finding creative solutions alongside
    our valued partners. 

Applications close| Rā Katinga: 25th August 2026. Please note, this advert may close sooner if a suitable candidate is
found. 

Please copy
and paste the following link into your browser:
https://www.wisegroup.co.nz/wp-content/uploads/2025/05/PW-Service-and-Relationship-Manager.pdf

Contact | Whakapā: Sally
Pitts-Brown – chief executive : sally.pitts-brown@pathways.co.nz : +64212451133

For
further information, visit our website www.pathways.co.nz

Pathways
are committed to healthy lifestyles and actively supports a smoke free
environment. We encourage people with lived experience of mental illness
& addictions to apply.

Wise Group

About Wise Group

At the Wise Group we believe in creating new opportunities for the wellbeing of people, vulnerable populations, organisations, and communities.

We operate in New Zealand's mental health and addictions sector, are one of the largest non government providers in the sector

From humble beginnings over 35 years ago, today we employ over 1,500 staff throughout the country, working in areas from frontline service to software development. We have a parent and subsidiary structure encompassing a family of charitable entities, all linked by a common dream. Our structure nurtures synergy and innovation, and means we’re transparent and accountable.

Our whānau includes:

• Wise Management Services

• Pathways

• Real

• Te Pou

• Le Va

• Workwise

• Wild Bamboo

• LinkPeople

• The People's Project

• Housing First Auckland

Here's what drives us:

Each year our Group works with thousands of New Zealanders and their families. We provide people with a broad range of community-based mental health and wellness services. In doing so we dramatically reduce their need for high-cost hospital and acute services and help people have happier, more fulfilling and more productive lives.

Each year the Group's housing services help people find and live in affordable homes, also helping them appreciate the rights and responsibilities of being tenants and managing homes.

Each year the Group's employment agency helps people who experience a serious mental health condition get off benefits, become financially independent and reclaim their self-esteem by finding and retaining paid jobs.

Each year people throughout the country attend professional development programmes through the Group's NZQA certified training organisation.

Each year thousands of mental health professionals in the public and private sector are supported and developed via the Group's national workforce development organisation.

Together we make a real difference by creating connections to support people to find and live their dreams.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Hamilton, NZ
Year Founded
1989
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