Hologic, Inc.

Service and Customer Support Administrator - 12 months FTC

Hologic, Inc.  •  Manchester, GB (Hybrid)  •  1 month ago
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Job Description

Service and Customer Support Administrator – 12 month FTC

Role location – Manchester, UK (hybrid or remote working)

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you!

We are looking for a talented Administrator to join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.

KEY RESPONSIBILITIES

  • Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
  • Liaise with internal Service departments to resolve customer issues
  • Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
  • Work closely with the Team leader to solve customer inquiries/complaints
  • Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
  • Invoice preparation - compile and create invoices
  • Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

KNOWLEDGE, SKILLS AND EXPERIENCE

  • Excellent Microsoft Office skills and basic knowledge of ERP user programs
  • Time Management, organizational skills and great attention to detail
  • Customer service skills - problem solving abilities
  • Fluency in English is essential
  • Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous

So why join Hologic?

We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.

If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

#LI-KP1

#associate

Hologic, Inc.

About Hologic, Inc.

We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.

None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.

What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.

We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.

To view our community guidelines, visit: www.hologic.com/social-media

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Marlborough, MA
Year Founded
1985
Website
hologic.com
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