Job Description

The Service Ambassador is responsible for accompanying suppliers into Hydro One secure locations as well as scheduling vendor visits and completing vendor job plans ensuring all health and safety requirements are followed while on site. Service Ambassadors are also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Client Support

• Provides escort services within the secured areas of the operation as required.
• Ensures all visiting personnel "Sign In/Sign Out" in accordance with approved processes & procedures.
• Ensures proper health and safety practices are strictly observed.
• Responsible for scheduling supplier visits.
• Responsible for completing vendor job plans.
• Interacts professionally and maintains working relationships with vendors and the client while representing the BGIS brand.
• Keeps supervisor apprised of unique situations and problems encountered.

Site Inspection and Facility Maintenance

• Responsibility for site inspection including MOE testing, FLS inspections/repairs, site/security repairs and notifications.
• May have responsibility for work protections in high voltage environments.
• Performs preventative and corrective maintenance activities on facility infrastructure (both on demand and scheduled).
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facilities are maintained.
• Provides observations about facility, conditions and deficiencies and provides recommendations for enhancement and repair.
• Records resolution data within service maintenance management database. Ensures work completed meets quality and contract response requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to authorize or obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Participates in and assists with facility-related projects.
• Maintains all assigned tools and arranges for repair and replacement where required.

Other

• Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
• Must be willing to wear personal protective equipment.
• Must be able to able to lift up to 50lbs.
• Must be able and willing to drive to and perform work at multiple sites.
• Reading of building blueprints and electrical drawings to validate updates.

KNOWLEDGE & SKILLS

• 1-3 years of facility operations and maintenance work experience
• Knowledge of the Hydro One’s work environment is essential
• Experience in the installation, maintenance, and repair of Hydro One electrical equipment and associated control systems would be considered an asset
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Strong building troubleshooting and resolution skills.
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards would be an asset.
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner. Able to identify potential hazards and assist in maintaining a safe work environment.
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
• Knowledge of safety and security standards.
• Ability to act quickly and calmly during an emergency.
• Ability to perform job duties timely, accurately and safely in a cost-effective manner.
• Ability to adhere to Hydro One requirements and policies.
• Ability to communicate clearly and effectively, both verbally and in writing in English.
• Ability to work harmoniously with others including, but not limited to, fellow co-workers, vendors, corporate staff, and other regulatory personnel.
• Knowledge/training of both mechanical and electrical trades required.
• Must satisfy enhanced security clearance requirements.

Licenses, Certifications and/or Professional Accreditation

• Valid driver’s license and clean driving record
• Considered an asset:
  • OSHA – Competent Person certification
  • Lock out/ Tag out procedures
  • Trades training (mechanical / electrical)
  • Building operator certification

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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