Hutcheon & Pearce

Service Advisor / Workshop Administrator

Hutcheon & Pearce  •  Gunnedah, AU (Onsite)  •  13 hours ago
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Job Description

Hutcheon and Pearce

Service Advisor

Full-Time | Monday to Friday

📍 Gunnedah, NSW

At Hutcheon & Pearce, we're proud partners of the iconic John Deere brand and Australia's largest family-owned John Deere dealership. We're looking for a proactive and customer-focused Service Advisor to join our Gunnedah team.

In this role, you'll be the key link between our customers, Service Technicians, and Service Manager, helping keep the workshop running smoothly while delivering exceptional service every step of the way. If you're organised, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Be Doing

  • Providing exceptional customer service and coordinating service enquiries
  • Booking customer machines in for repair and maintenance work
  • Preparing service quotations and repair estimates
  • Opening, managing and closing work orders accurately and efficiently
  • Keeping customers informed on the progress of their jobs
  • Assisting with warranty and product improvement claims
  • Supporting invoicing and ensuring repair order documentation is complete
  • Maintaining service records, customer information and departmental reporting
  • Tracking service department performance, productivity and key KPIs
  • Supporting the Service Manager with the day-to-day administration of the workshop

No two days are the same, and you'll play an important part in keeping our customers and service team moving.

Who Are We Looking For?

  • A strong communicator who genuinely enjoys helping customers
  • Highly organised with excellent attention to detail
  • Confident using Microsoft Office, data entry systems and spreadsheets
  • Able to manage multiple priorities in a busy environment
  • Previous administration, service advisor or dealership experience will be highly regarded
  • Mechanical or agricultural industry knowledge is advantageous
  • Trade qualifications are welcomed but not essential

What We'll Bring:

  • Competitive hourly rate + penalty rates
  • Participation in our monthly-paid Performance Bonus Scheme
  • Ongoing training and career development opportunities
  • Staff discounts on John Deere parts, merchandise and toys
  • Exclusive discounts and cashback offers through our EH Work App
  • A supportive team environment with a strong focus on growth and development

About Hutcheon & Pearce

Hutcheon & Pearce is the largest Australian family-owned John Deere dealership, proudly supporting customers across regional NSW for more than 70 years. With 20 locations across our footprint, we're committed to delivering industry-leading equipment, exceptional after-sales support, and outstanding customer service across agriculture, construction, forestry and lifestyle industries.

Want More Information?

📧 recruitment@hutcheonandpearce.com.au

📞 Zara Hebels | 0455 884 196

Resumes will be reviewed as they are received.

Apply today to experience the H&P difference!

Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life

Hutcheon & Pearce

About Hutcheon & Pearce

Hutcheon & Pearce is an authorised dealer for John Deere with 20 locations across NSW and over 70 years of experience. Our highly skilled team has extensive knowledge of agriculture, turf, construction and forestry.

At Hutcheon & Pearce we’re as linked to the land as you are. Family-owned since 1953, we’ve been working with farmers and machinery for three generations: our Service Centres service and support Agriculture, Turf, Construction and Forestry Machinery.

Our workplace is out there with your machine, whatever you’re farming. Our highly skilled team has extensive knowledge of farming industries and new and pre-owned parts & sales solutions to match. Whether you’re farming hay, livestock, dairy, horticulture, viticulture, dryland, corn, cotton, orchards, rice, forage or silage, or you're in turf, small acreage, construction, or forestry, we can advise you on the right gear to keep you moving.

The Hutcheon & Pearce difference is about providing you with three things that make a big difference to your bottom line:

Lowest total cost of ownership

Like you, we take the long view. Our machines offer the lowest total cost of ownership because “Nothing runs like a Deere”. Our extended service intervals, competitive parts pricing options, in-house finance and industry leading resale value means you’re investing in quality that pays. We also offer machine rental for peak periods or when you’re a machine down.

Integrated technology

Technology is the future of farming which is why it is at our core at Hutcheon & Pearce. John Deere integrated technology, or ‘Green on Green’ as we call it, means every piece of your system talks to each other.

Seriously good service and support

We do whatever it takes to keep you moving. We have a large support network of trained field technicians, 70 vehicles and a dedicated TECSight® Remote Support team to help you maximise your uptime.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Wagga Wagga, AU
Year Founded
1953
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