Job Description

Level: Experienced
Job Location: WINNER DOVER LLC - Dover, DE 19901
Position Type: Full Time
Salary Range: $40,000.00 - $60,000.00 Salary
Travel Percentage: None
Job Shift: Day
Job Category: Automotive
Service Advisor
THE DAY TO DAY
✨✨✨✨
Customer Experience & Relationship Management
Serve as the primary point of contact for customers throughout the service process.
Build trust and rapport by listening to customer concerns and providing clear, professional communication.
Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.
Handle customer questions, concerns, and service recommendations with confidence and professionalism.
Service Coordination & Operations
Gather diagnostic information and prepare accurate repair orders for technicians.
Coordinate with technicians and other dealership departments to ensure efficient workflow and timely repairs.
Manage appointments, scheduling, and customer updates throughout the repair process.
Ensure vehicles are repaired and delivered within expected timelines and cost estimates.
Organization & Continuous Improvement
Maintain accuracy and attention to detail while managing multiple priorities in a fast-paced environment.
Stay current on vehicle technology, repair procedures, and service information.
Work collaboratively with team members across departments to support dealership goals.
Consistently follow up with customers to ensure satisfaction and strengthen long-term relationships.

Qualifications
THE RIGHT FIT
✨✨✨✨
Customer Service Experience
Previous experience working directly with customers in a face-to-face environment, with a proven ability to build rapport, communicate professionally, and deliver an exceptional customer experience. The ideal candidate is comfortable answering questions, managing expectations, and creating trust throughout the service process.
Time Management & Organization
Strong time management and organizational skills with the ability to prioritize multiple tasks, manage repair timelines, coordinate schedules,
and perform effectively in a fast-paced environment.
Automotive Knowledge & Communication
Knowledge of automotive systems and repairs, with the ability to clearly explain technical information to customers of
varying levels of understanding and recommend maintenance services that
help prevent future vehicle
issues.
Office Operations
The ability to accurately document customer concerns, understand warranty and service contract processes,
work confidently with estimates and repair costs, and support efficient scheduling and service operations.
THIS IS WHERE YOU WIN
🎯🎯🎯🎯🎯
At Winner Automotive, you'll join a team that values quality customer experience, teamwork, professionalism, and continuous growth.
We provide a collaborative environment where your expertise is respected, your contributions make an impact, and your success is supported through ongoing training and development. If you're passionate about helping customers and delivering exceptional service,
we'd love to have you on our team!